Novo Air CUSTOMER CARE & TICKETS INFORMATION
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| Novo Air CUSTOMER CARE & TICKETS INFORMATION |
NOVOAIR established in 2007 with a vision of “Excellence in Aviation’’ and motto “ART of Aviation’’, which emanates from the conviction that NOVOAIR shall endeavor to provide the best of service to valued clients. We are committed to uphold On-Time Performance, Safety, Services and Comfort to our passengers. Over the time NOVOAIR has become the number one choice of air traveler in the country.
NOVOAIR launched commercial operation on 9 Jan 2013 with Embraer 145 jet aircraft. Later the Embraer fleet was replaced with ATR 72-500 turboprop aircraft. The airline currently operates to all domestic destination of the country with lone International destination to Kolkata.
NOVOAIR has a pathfinder role in the aviation landscape of Bangladesh and introducing modern travel tools, paperless ticketing and the first frequent flyer program “SMILES” among any Bangladeshi airlines in domestic routes, meaning Smile, Safe, Superb, Satisfactory & Services through “Miles’’ with the conjuncture word “SMILES”.
NOVOAIR aspires to reach the highest level of customer’s satisfaction through an uncompromising commitment to safety, reliability, efficiency and stringent adherence to regulatory compliance. We have earned customer’s preference and employee trust through leadership, commitment and service. We invest our profits in people & services to grow. Our mission is to provide safe, reliable and friendly air services in partnership with our customers, suppliers and the communities we serve. One of our goals is to set ourselves the pinnacle of standards and we deliver on our promises.
NOVOAIR is committed to uphold On-Time Performance, Superior Services, Safety and Comfort. NOVOAIR, country’s “Best Domestic Airline” adjudged by “Monitor Airline of the Year”, becomes passengers first choice for air travel.
Domestic Route:
Dhaka, Chattogram, Cox's Bazar, Jashore, Sylhet, Saidpur, Rajshahi and Barishal
INTERNATIONAL DESTINATIONS:
Kolkata
NOVOAIR Shuttle Service is Available between KHULNA City and JASHORE Airport for Your
CONTACT US
HELP LINE NUMBER : 13603
PHONE: +88-09638-013603, +88-09666-722224
+88 029871891-2
MOBILE: +8801755656660-72
FAX: +880255042135
EMAIL: info@flynovoair.com
SALES & SERVICE OFFICES
BANGLADESH OFFICES
DHAKA
Corporate Office
House-50, Road-11, Block-F, Banani.
Phone: 13603, +88-09638-013603, +88-09666722224
Email: info@flynovoair.com
Banani Office
House-50 (First Floor), Road-11, Block-F, Banani.
Phone: 13603, +88-09638-013603, +880-9666722224, ext: 5111, +880-1755656662
Gulshan Office
Z Tower (Ground Floor), Plot-4, Road-132, Gulshan 1.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5124; +880-1755656665
Motijheel Office
Karim Chamber (Ground Floor), 99, Motijheel C/A.
Phone: 13603, +88-09638-013603, +880-9666722224, ext:5161;
+880-1755656648
Uttara Office
House-53, Road-18, Sector-3, Uttara.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5121; +880-1755656664
Asad Gate Office
Shop No. 15, New Colony Masjid Market (First Floor)
01, Asad Gate, Mohammadpur, Dhaka-1207.
Phone: 13603, +88-09638-013603, +880-9666722224, ext: 5167-5168; +880-1755656643
NOVOAIR Sales Counter 1
Hazrat Shahjalal International Airport, Domestic Terminal.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5123; +880-1755656663
CHATTOGRAM
GEC Circle Office
Husna Mansion (2nd Floor), 1702 CDA Avenue, GEC Circle.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5130-5131; +880-1755656666; 031 2558281/82
Agrabad Office
Ayub Trade Center (Ground Floor), 1269/B ,Sheikh Mujib Road, Agrabad Commercial Area.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5159-5160; +880-31-2521931; +880 1755656659
Airport Office
Shah Amanat International Airport.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5144; +880-1755656668
COX'S BAZAR
Cox’s Bazar Office
Hotel Sea Palace (Front Side Market)
Kolatoli Road.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5145; +880-1755656669; 0341 63142
Airport Office
Cox's Bazar Airport.
Phone: 13603, ext: 5146; +880-1755656604
JASHORE
Jashore Office
Rail Road, Chourasta.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5147-48, +880-1755656670
Airport Office
Jashore Airport.
Phone: 13603, ext: 5173, +880-1755656603
KHULNA
Khulna Office
K.D.A Bhaban ( Ground floor ), K.D.A Avenue, Khulna
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5149-50; +880-1755656671; 041 2833135; 041-2831365
SYLHET
Sylhet Office
Anando Tower (Ground Floor), Jail Road.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5151-52; +88-01755656672; 0821-728960
Airport Office
Osmani Internatinal Airport.
Phone: 13603, ext: 5176; +88-01755656605
BARISHAL
Barishal Office
Hotel Melody (1st Floor), Agarpur Road, Barishal Sadar.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5158, +880-1755656658
RAJSHAHI
Rajshahi Office
G-87, DM Bhaban, Oloker Mor, Station Road, Boalia.
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5155-56, +880-1755656657
SAIDPUR
Saidpur Office
Holding No# 0011 (Ground Floor), Shahid Dr. Zikrul Haque Road.
Saidpur, Nilphamari
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5153-54, +880-1755656656
Rangpur Office
47, Dhap Cantonment Road, Rangpur
Phone: 13603, +88-09638-013603, +88-09666722224, ext: 5163-64 +88-01755656647
Airport Office
Saidpur Airport.
Phone: 13603, ext: 5178, +880-1755656606
OVERSEAS OFFICES
NOVOAIR, Kolkata, India
Chowringhee Mansions, Room: B & C, Block: E, A/2D
Dr. MD Ishaque Road (Kyd Street)
Kolkata - 700016, India.
Phone: +91-9836333603, +91-9836133603
Email: ccu@flynovoair.com
Kolkata Airport Office
Counter No.27 at Arrival Area
New Integrated Building (Terminal - 2), Near Gate No 4
Netaji Subhas Chandra Bose International Airport
Kolkata - 700052, India
Phone: +91 98747 23603
Email: ccuapt@flynovoair.com
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